Our new Automatic Operator (IVR) is a priority service for repeat, loyal customers only. If you’ve called us before, IVR will answer you immediately so you don’t have to wait for an operator. You will always get through, even if all our operators in our call centre are busy. You can then select 1, 2 or 3 to choose one of your most frequent pickup addresses and the taxi will be dispatched to the next available vehicle.
Customers who book using IVR will always be connected before less frequent travellers and always go to the top of our queue when we are busy.