Taking Care of Our Passengers and Team

The Health and well-being of our passengers and colleagues has always been our highest priority and we are monitoring government guidelines and advice very closely. We will react accordingly to any changes to these guidelines and keep our passengers and team fully informed.

We are working to ensure that the changes to the way in which we operate will not alter the warm, friendly, five-star service we are renowned for. We can assure you that we are doing everything we can to keep you safe and well when you travel with Whiteside Taxis and have implemented social distancing within our office spaces, additional cleansing and health & safety protocols for as long as required.

The list of new protocols being implemented across the Whiteside Taxis business is extensive and will continue to evolve to reflect ongoing government and medical advice, customer feedback and industry best practice. We are committed to going above and beyond for each and every passenger and we look forward to transporting you safely.

Enhanced Cleanliness and Sanitisation

All customers and staff entering our offices will find increased hand sanitisation facilities, an increase in public area cleaning protocols and a robust audit process to ensure that all new regimes are being implemented.

All team members have their temperature checked on arrival for their shift. Appropriate action will be taken to ensure the safety of both the relevant team member, wider management team and drivers as required.

Vehicle Sanitation

All customers and staff entering our offices will find increased hand sanitisation facilities, an increase in public area cleaning protocols and a robust audit process to ensure that all new regimes are being implemented.

All team members have their temperature checked on arrival for their shift. Appropriate action will be taken to ensure the safety of both the relevant team member, wider management team and drivers as required.

Vehicle Sanitation

Whiteside Taxis’ fleet has always maintained a high standard of cleanliness and presentation. In addition, all vehicles are now thoroughly sanitised before and after each passenger(s) journey with spray disinfectant and ‘touch points’ such as door handles are cleansed with anti-bacterial wipes that kill all known viruses, including Covid-19.

Every vehicle has a protective screen installed, if it does not already have one fitted by the manufacturer. These separate the front seats from the rear and are cleaned regularly.

We ask all customers to sit behind the screen wherever possible.

Social Distancing

We actively encourage all our passengers who enter our office space and team members to follow government advice and guidelines with respect to the two metre social distancing rules, wherever possible.

One member of the team is permitted in the call centre at any one time and a maximum of two are allowed at peak times, providing they remain at least two metres apart. As and when additional staff are needed to work on a shift, then they must work from home. Laptops, soft phones, and all necessary equipment will be provided to allow this.

The management team have been designated individual and separate workspaces to comply with social distancing.

When travelling with Whiteside Taxis we ask that you sit in the rear near-side seat of the vehicle, behind the safety screen, pay by card or contactless and wear a face covering wherever possible. If this is not possible, then you must wear a face covering, unless you are exempt due to health issues. Our driver will be wearing a face mask and will sanitise the vehicle before and after your journey.

Communication

Whiteside Taxis commits to ensuring that the most up to date information relating to our services and protocols will be available on our website. All team members will be fully up to speed on all these protocols for our passengers’ peace of mind.

We are reviewing the safest and most appropriate ways to provide our passengers with information around our services. This includes constantly updating our phone system’s announcements and text back hooks to your mobile phone when you make a booking.

Team Safety

All team members will have their temperatures checked on arrival for their shift. Appropriate action will be taken to ensure the safety of both the relevant team member, wider management team and passengers as required.

Additional hand washing procedures and records have been introduced to every department and to every shift.

Arrival and departure times for all staff has been staggered and working from home will be encouraged where possible. Separate working spaces have been setup for each member of management. The call centre team will usually work alone with a home worker for support.

However, when two members of the team are in the call centre, they are positioned over two metres apart.